CATEGORY
CATEGORY
Orders & Fulfillment
How does order fulfillment work in Merchant Tech?
When an order is placed, inventory is automatically reserved and the order appears in your fulfillment queue. From there you can generate shipping labels, update the order status, and notify customers — all from the same dashboard.
Can I fulfill orders in bulk?
Yes. Select multiple orders from the Orders page and use the bulk actions menu to generate labels or mark them as fulfilled in a single step.
How do I handle a partially fulfilled order?
Merchant Tech supports partial fulfillment. You can ship available items immediately and queue remaining items for a follow-up shipment once stock is replenished.
What happens when a customer requests a return?
You can issue a return label from the order detail page. Once the item is received, you can restock the inventory and issue a refund from the same view.